FREQUENTLY ASKED QUESTIONS ABOUT JOWELLE

1. Products

• What makes JOWELLE different?

• Are your soaps handmade?

• What is the difference between the shaving, face and body soaps?

• Are your products suitable for sensitive skin?

• Why do your soaps have a cure period?

• Why do the bars vary slightly in weight/appearance?

2. Ingredients

• What ingredients do you use?

• Why do you use tallow?

• Do you use palm oil?

• Are your ingredients organic?

• Why don't you use certain common additives?

• Are your products vegan?

This is particularly useful for you because your ingredient philosophy is part of the brand story.

3. Shaving
This deserves its own section because it's one of your strongest differentiators.

• Which razors can I use JOWELLE shaving soap with?

• Can I use it with a cartridge razor?

• Can I use it with a DE or single-edge razor?

• Do I need a shaving brush?

• How do I get the best lather?

• Does JOWELLE provide residual slickness?

• Why does the soap feel different from commercial shaving cream?

You can actually use your own testing experience here without making exaggerated claims.

4. Ordering & delivery

• How long does my order take to ship?

• Where do you deliver?

• What happens if my package arrives damaged?

• What payment methods do you accept?

• Can I collect locally?

5. Soap care
This is important for bar soap.

• How should I store my soap?

• Why should I keep it dry between uses?

• How long should a bar last?

• Why does my bar look slightly different from another bar?

• What does the date/batch information mean?

And I'd add one particularly useful question:

"Why does JOWELLE cost more than ordinary soap?"