These Terms & Conditions govern the use of the JOWELLE website and the purchase of products from JOWELLE.

By using the website or placing an order, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website or place an order.

These Terms & Conditions are governed by the laws of the Republic of South Africa.

1. ABOUT JOWELLE

JOWELLE is a trading name of:

Mushroombosch (Pty) Ltd t/a JOWELLE

Email: hello@jowelle.co.za
Telephone: +27 72 846 8617
Physical address: R44, Jamestown, Stellenbosch, 7600
Company registration number: 2016/036017/07
Website: www.jowelle.online

JOWELLE is a South African business producing and selling soaps and shaving products.

2. USE OF THE WEBSITE

You may use the JOWELLE website for lawful purposes only.

You may not use the website in a manner that:

• Violates any applicable law or regulation

• Interferes with the operation or security of the website

• Attempts to gain unauthorised access to the website or another person's account

• Copies, reproduces or commercially exploits JOWELLE content without permission

• Introduces malicious software or other harmful material

JOWELLE reserves the right to restrict or suspend access to the website where reasonably necessary to protect the website, its users or the business.

3. PRODUCTS

JOWELLE products are made in small batches with the aim of maintaining consistency between batches.

Because our products are handmade and produced in small batches, minor variations in colour, appearance, texture, scent intensity, weight and finish may occur between individual products or batches.

Such variations do not necessarily indicate a defect.

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, weights and other product information displayed on the website are accurate and up to date.

Product photographs are provided for illustration and may not exactly represent the appearance of an individual product.

4. PRODUCT INGREDIENTS AND USE

JOWELLE products are intended to be used only for their stated purpose and in accordance with the instructions and information provided with the product.

Customers are responsible for reviewing the ingredient information provided for a product before use, particularly if they have a known allergy, sensitivity or intolerance to any ingredient.

JOWELLE takes reasonable steps to provide accurate ingredient information and to identify allergens where required by applicable law.

Individual reactions or sensitivities can occur even when a product is formulated and used as intended. If you experience irritation, discomfort or an adverse reaction, discontinue use and seek appropriate medical advice where necessary.

JOWELLE does not make medical or therapeutic claims about its cosmetic products.

Nothing in these Terms & Conditions limits any rights or remedies available to a consumer under applicable South African law.

5. PRICES

All prices displayed on the JOWELLE website are in South African Rand (ZAR).

JOWELLE is currently not registered for VAT, and prices therefore do not include VAT.

Shipping charges are displayed separately where applicable.

JOWELLE reserves the right to change product prices, shipping charges or other pricing information at any time. A price change will not affect an order that has already been confirmed by JOWELLE, except where required or permitted by applicable law.

6. PRODUCT AVAILABILITY

JOWELLE produces products in limited batches and stock availability may therefore vary.

Products that are out of stock will generally not be available to purchase through the website.

Despite reasonable efforts to maintain accurate stock levels, technical errors or other circumstances may occasionally result in an item being shown as available when it is not.

If JOWELLE is unable to fulfil a confirmed order because of a genuine stock or supply error, we will contact the customer as soon as reasonably practicable and provide an appropriate remedy in accordance with applicable law.

7. ORDERS

An order placed through the website constitutes an offer by the customer to purchase the selected products.

An order becomes accepted when JOWELLE issues an order confirmation.

JOWELLE reserves the right to decline or cancel an order before confirmation where there is a genuine and reasonable basis to do so, including an obvious pricing error, stock error, suspected fraudulent transaction or inability to fulfil the order.

Where payment has already been made and JOWELLE is unable to fulfil a confirmed order, any refund due will be processed in accordance with applicable law.

8. PAYMENT

Payment must be completed using the payment methods made available through the JOWELLE website.

JOWELLE may use third-party payment service providers, including PayFast and/or Peach Payments, to process payments.

Payment information is processed through the applicable payment provider and JOWELLE does not ordinarily have access to your complete card or banking credentials.

An order will only be processed once the required payment has been successfully received or confirmed.

9. SHIPPING AND DELIVERY

Shipping options, costs, processing times and delivery information are set out in the JOWELLE Shipping Policy, which forms part of these Terms & Conditions.

By placing an order, you acknowledge that delivery is performed by third-party courier services and that delivery times are estimates rather than guaranteed dates, except where applicable law provides otherwise.

JOWELLE remains responsible for dealing with confirmed lost or damaged deliveries in accordance with our Shipping Policy and applicable consumer law.

10. LOCAL COLLECTION

Local collection may be available by prior arrangement.

JOWELLE operates from a working production facility and does not have a retail shopfront. Customers must therefore arrange collection in advance and may not arrive without confirmation.

11. RETURNS, REFUNDS AND CONSUMER RIGHTS

JOWELLE's returns and refund procedures are set out in the Refund & Returns Policy.

Nothing in these Terms & Conditions or the Refund Policy is intended to exclude, restrict or waive any consumer rights that cannot lawfully be excluded or limited under South African law.

Where a product is defective, unsafe, does not correspond with its description, or otherwise gives rise to a consumer remedy under applicable law, JOWELLE will provide the remedy required by law.

12. CUSTOMER ACCOUNTS

Customers may create an account on the JOWELLE website.

Customers are responsible for keeping their account information accurate and for maintaining the confidentiality of their login credentials.

You must notify JOWELLE if you believe that your account has been accessed without your authorisation.

JOWELLE may suspend or terminate an account where reasonably necessary because of suspected fraud, misuse, security concerns or other unlawful activity.

13. REVIEWS AND CUSTOMER CONTENT

Customers may be invited to submit reviews, photographs or other content relating to their experience with JOWELLE products.

By submitting content to JOWELLE, you confirm that:

• The content is your own or you have the necessary permission to provide it.

• The content does not infringe another person's rights.

• The content is not unlawful, defamatory, misleading or fraudulent.

By submitting content, you grant JOWELLE permission to reproduce, display and publish that content for legitimate JOWELLE marketing and promotional purposes, including on the JOWELLE website and social media channels.

JOWELLE may choose not to publish or may remove content that is inappropriate, unlawful, misleading or otherwise inconsistent with these Terms & Conditions.

JOWELLE will not materially alter a customer's review in a way that changes its meaning.

14. INTELLECTUAL PROPERTY

All intellectual property appearing on the JOWELLE website, including but not limited to:

• The JOWELLE name and logo

• Product names

• Product photographs

• Website design

• Written content

• Product descriptions

• Graphics

• Branding and marketing material

is owned by or licensed to JOWELLE unless otherwise indicated.

You may view and use website content for personal, non-commercial purposes.

You may not reproduce, modify, distribute, commercially exploit or republish JOWELLE's intellectual property without prior written permission.

15. WEBSITE CONTENT

JOWELLE endeavours to ensure that information on the website is accurate and current.

However, typographical errors, technical errors, omissions or other inaccuracies may occasionally occur.

JOWELLE reserves the right to correct errors and update website information where necessary.

Nothing in this section limits any consumer rights arising under applicable law.

16. LIABILITY

JOWELLE will take reasonable care in manufacturing, packaging and supplying its products and in operating its website.

To the extent permitted by applicable law, JOWELLE will not be liable for indirect, incidental or consequential loss arising from the use of the website or products.

However, nothing in these Terms & Conditions excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by South African law.

In particular, these Terms & Conditions do not exclude JOWELLE's liability for matters that cannot lawfully be excluded or limited under the Consumer Protection Act or other applicable legislation.

17. THIRD-PARTY SERVICES

The JOWELLE website may rely on third-party services including payment providers, website hosting services, courier companies, analytics providers and social media platforms.

JOWELLE is not responsible for interruptions, failures or actions of third-party services that are outside JOWELLE's reasonable control.

Where a third-party service is involved in fulfilling your order, JOWELLE will nevertheless assist you in resolving issues relating to your purchase where reasonably possible.

18. PRIVACY

JOWELLE collects and processes personal information in accordance with its Privacy Policy and applicable South African data protection legislation.

By using the website or placing an order, you acknowledge that your personal information may be processed as described in the Privacy Policy.

19. CHANGES TO THESE TERMS

JOWELLE may update these Terms & Conditions from time to time to reflect changes in our business, website, products or applicable law.

The version applicable to an order will generally be the version in effect when that order was confirmed, unless applicable law requires otherwise.

The latest version will be published on the JOWELLE website.

20. GOVERNING LAW AND JURISDICTION

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from the use of the JOWELLE website or the purchase of JOWELLE products will be dealt with in accordance with applicable South African law and the applicable dispute-resolution mechanisms and consumer protections available under that law.

Nothing in these Terms & Conditions prevents a consumer from exercising a right or remedy available under applicable South African law.

21. CONTACT

For questions relating to these Terms & Conditions, orders or JOWELLE products, please contact:

Mushroombosch (Pty) Ltd t/a JOWELLE
Email: hello@jowelle.co.za
Telephone: +27 72 846 8617
Physical address: R44, Jamestown, Stellenbosch, 7600

Last updated: 2026-09-16