JOWELLE currently ships throughout South Africa using PUDO. We aim to process orders promptly and provide clear tracking information from dispatch through to delivery.

​

1. SHIPPING OPTIONS AND COSTS

PUDO Locker Delivery

R80 per order

Your order will be delivered to a PUDO locker of your choice.

To use this option, please enter your preferred PUDO locker and its address as the delivery address when placing your order.

If you provide a residential or business address when selecting locker delivery, JOWELLE may use the closest available PUDO locker to that address. This may not be the locker most convenient for you.

Locker delivery is free for orders over R999.

PUDO Door Delivery

R100 per order

Your order will be delivered to a residential or business address.

Door delivery is free for orders over R1,299.

Certain residential, remote or otherwise difficult-to-service locations may incur additional delivery charges as determined by the courier. If an additional charge applies, JOWELLE will contact you after your order has been placed before proceeding with the additional charge.

Local Collection

Local collection is available free of charge by prior arrangement.

JOWELLE operates from a working production facility and does not have a retail shopfront, so collections must be arranged in advance. Please do not arrive for collection without prior confirmation.

2. ORDER PROCESSING

We endeavour to process orders on the same day they are received.

For same-day processing, orders should be placed by:

• Monday to Thursday: 14:00

• Friday: 11:00

Orders received after these cut-off times will generally be processed on the following business day.

Processing times may occasionally be affected by circumstances outside our reasonable control, including unusually high order volumes, public holidays, courier disruptions or other unforeseen circumstances.

All outgoing JOWELLE shipments are deposited with PUDO lockers for collection and onward delivery.

3. DELIVERY TIMES

Orders are generally delivered within 3–5 business days after dispatch.

Deliveries within Cape Town are often completed by the following business day, although delivery times are not guaranteed.

Delivery times may vary depending on the destination, courier operations, public holidays, weather, unforeseen delays and other circumstances outside JOWELLE's control.

Delivery time estimates should therefore be regarded as indicative rather than guaranteed.

4. TRACKING

Tracking information will be provided once your order has been dispatched.

You can use the tracking information supplied by JOWELLE to follow the progress of your delivery.

5. DELIVERY ADDRESSES

JOWELLE currently accepts deliveries to:

• Residential addresses

• Business addresses

• PUDO lockers

When using PUDO locker delivery, please provide the details of your preferred locker as the delivery address.

JOWELLE is not responsible for inconvenience resulting from a customer providing a residential or other address when a specific PUDO locker was intended.

Additional courier charges may apply to certain residential, remote or otherwise difficult-to-service locations. Where such charges are identified after an order has been placed, JOWELLE will communicate the additional cost before proceeding.

6. CHANGES TO ORDERS AND DELIVERY DETAILS

Changes to an order or delivery address may be requested before the parcel has been deposited with PUDO.

Once a parcel has been deposited with PUDO, we may no longer be able to make changes to the delivery details.

Please contact JOWELLE as soon as possible if you need to make a change to your order or delivery information.

7. FAILED DELIVERY AND CUSTOMER-CAUSED COSTS

Customers are responsible for providing accurate delivery information and for ensuring that they are able to receive their delivery or collect their parcel where applicable.

If additional courier charges arise because of circumstances attributable to the customer, including an incorrect address, incorrect delivery information, failed delivery arrangements or other customer-related circumstances, those additional charges will be for the customer's account.

This applies even where the original delivery qualified for free shipping.

8. LOST OR DAMAGED PARCELS

JOWELLE takes responsibility for orders that are lost or damaged during delivery.

If your parcel is confirmed as lost in transit, JOWELLE will either replace the affected order or provide a full refund, including the original delivery charge.

If your order arrives damaged, please contact JOWELLE as soon as reasonably possible and provide photographs of the damaged products and packaging. We may request that damaged products be returned to JOWELLE so that we can assess the damage and, where appropriate, investigate the matter with the courier.

Where a return is required, JOWELLE will cover the courier cost of returning the damaged products. The return may need to be dropped off at a PUDO locker or another designated collection point.

Following assessment of the damaged order, JOWELLE will either replace the affected products or provide a full refund, including the original delivery charge, as appropriate.

Customers will not be responsible for courier costs associated with returning products that arrived damaged.

Please retain the original packaging and damaged products until JOWELLE has confirmed that they are no longer required.

9. INTERNATIONAL ORDERS

JOWELLE currently ships within South Africa.

International orders may be considered on request. International shipping costs will be calculated separately based on the destination and courier charges.

Additional payment will be required for international shipping where the applicable shipping cost exceeds the amount originally paid.

International customers may also be responsible for any customs duties, import taxes, clearance fees or other charges imposed by the destination country.

International orders will only be dispatched once the applicable additional shipping charges have been paid.

10. OUT-OF-STOCK PRODUCTS

Products that are unavailable for purchase will not be available to add to your order through the JOWELLE website.

As a result, orders will not ordinarily be delayed because of an out-of-stock product.

11. CONTACT

If you have any questions regarding delivery or your order, please contact JOWELLE:

Email: hello@jowelle.co.za
Telephone: +27 72 846 8617

We will do our best to assist with any delivery-related issue as quickly as reasonably possible.

Last updated: 2026/09/16