JOWELLE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how JOWELLE collects, uses, stores, protects and, where necessary, shares personal information when you visit our website, purchase our products, contact us, or otherwise interact with us.

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This Privacy Policy is intended to comply with the requirements of the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

1. WHO WE ARE

JOWELLE is a South African business providing premium soaps and shaving products.

For purposes of POPIA, JOWELLE is the responsible party in relation to the personal information processed through our website and business operations.

Business name: Mushroombosch Pty Ltd
Trading name: JOWELLE
Business address: JOWELLE, R44, Jamestown, Stellenbosch, 7600
Email: hello@jowelle.co.za
Website: www.jowelle.online

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with JOWELLE, we may collect and process personal information including:

• Your name and surname

• Email address

• Telephone or mobile number

• Billing and delivery address

• Information necessary to process and fulfil an order

• Order history and transaction-related information

• Information you provide when contacting us or submitting an enquiry

• Reviews, feedback and other information you voluntarily provide

• Information relating to your preferences where you voluntarily provide it

• Technical information collected when you use our website, such as IP address, browser type, device information and website usage information

We do not intentionally collect special personal information unless there is a lawful reason to do so.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you place an order

• When you create or use an account on our website

• When you contact us by email, telephone, social media or another communication channel

• When you submit a form or enquiry through our website

• When you voluntarily provide feedback or a product review

• Automatically through cookies and similar technologies when you use our website

• From service providers involved in processing or fulfilling your order, where lawfully permitted

Where reasonably practicable, we collect personal information directly from you.

4. WHY WE USE YOUR PERSONAL INFORMATION

We process personal information only for lawful and appropriate purposes, including to:

• Process and fulfil orders

• Arrange delivery of products

• Process payments

• Communicate with you about your orders or enquiries

• Respond to customer service requests

• Provide information you have requested

• Manage our customer and business records

• Improve our products, website and customer experience

• Administer reviews and feedback

• Prevent fraud, misuse and security incidents

• Comply with legal and regulatory obligations

• Establish, exercise or defend legal rights and claims

• Send marketing communications where permitted by law and, where required, with your consent

We will not collect or process more personal information than is reasonably necessary for the relevant purpose.

5. LAWFUL PROCESSING

JOWELLE processes personal information in accordance with the conditions for lawful processing under POPIA.

Depending on the circumstances, the lawful basis for processing may include:

• Your consent

• The performance of a contract with you, such as processing an order

• Compliance with a legal obligation

• Protecting a legitimate interest of JOWELLE or another person where permitted by law

• Other lawful grounds recognised under POPIA

Where processing is based on consent, you may withdraw that consent, subject to any legal or contractual consequences that may apply.

6. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from JOWELLE, we may use your contact details to send information about products, launches, promotions or other JOWELLE-related communications.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us directly.

We will not use your personal information for direct marketing in a manner that is inconsistent with applicable law.

7. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to enable website functionality, understand how visitors use the website, improve the user experience and, where applicable, support marketing and advertising activities.

Cookies may collect information such as your device, browser, approximate location, pages visited and interactions with the website.

Some cookies are necessary for the website to function correctly, while others may be used for analytics or other purposes.

You can manage or disable certain cookies through your browser or through the cookie controls provided on our website. Disabling certain cookies may affect website functionality.

Where third-party services are used on our website, those providers may process information in accordance with their own privacy policies.

8. THIRD-PARTY SERVICE PROVIDERS

JOWELLE may use trusted third-party service providers to operate our business and website. These may include providers involved in:

• Website hosting and website functionality

• Online payments

• Order processing

• Product delivery

• Website analytics

• Email communications

• Marketing and advertising

• Customer communication

• Website security

These service providers may process personal information on our behalf where necessary to provide their services.

Where a third party processes personal information on behalf of JOWELLE, we take reasonable steps to ensure that appropriate privacy and security obligations apply.

9. INTERNATIONAL TRANSFERS

Some service providers used by JOWELLE may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, JOWELLE will take reasonable steps to ensure that the transfer is carried out in accordance with POPIA and that an appropriate level of protection is provided.

10. SHARING PERSONAL INFORMATION

JOWELLE does not sell your personal information.

We may disclose personal information where reasonably necessary to:

• Payment service providers

• Delivery and courier providers

• Website and technology providers

• Professional advisers

• Service providers who assist us in operating the business

• Law enforcement or regulatory authorities where legally required

• Other persons where disclosure is permitted or required by law

We only disclose information that is reasonably necessary for the relevant purpose, subject to applicable law.

11. INFORMATION SECURITY

JOWELLE takes reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, unauthorised processing, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If JOWELLE becomes aware of a security compromise affecting personal information, we will take appropriate steps in accordance with POPIA and applicable law, including notifying affected data subjects and the Information Regulator where required.

12. RETENTION OF PERSONAL INFORMATION

JOWELLE will not retain personal information for longer than is necessary for the purpose for which it was collected or subsequently processed, unless retention is required or permitted by law.

Certain information may need to be retained for longer periods to comply with legal, accounting, tax, regulatory or other obligations, or to establish, exercise or defend legal rights.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

13. YOUR RIGHTS

Subject to the provisions and limitations of POPIA, you have rights in relation to your personal information, including the right to:

• Request confirmation of whether we hold personal information about you

• Request access to personal information we hold about you

• Request correction or updating of inaccurate, incomplete or outdated personal information

• Request deletion of personal information where permitted by law

• Object to certain processing of your personal information

• Object to direct marketing in accordance with applicable law

• Withdraw consent where processing is based on consent

• Lodge a complaint relating to the processing of your personal information

Requests should be submitted to JOWELLE using the contact details provided below.

We may need to verify your identity before processing certain requests.

14. CHILDREN'S PERSONAL INFORMATION

Our website and products are intended for general consumers and are not specifically directed at children.

JOWELLE does not knowingly collect personal information from children without the consent or involvement of a competent person where such consent is required by law.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.

15. THIRD-PARTY WEBSITES

Our website or communications may contain links to third-party websites, including social media platforms or other services.

JOWELLE is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. CHANGES TO THIS PRIVACY POLICY

JOWELLE may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable law.

The latest version will be published on our website with the effective date shown at the beginning of the policy.

Where appropriate, we will provide additional notice of significant changes.

17. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your rights, or have a concern regarding the processing of your personal information, please contact us:

JOWELLE
Email: hello@jowelle.co.za
Telephone: +27 72 846 8617
Address: JOWELLE, R44, Jamestown, Stellenbosch, 7600

18. COMPLAINTS

If you have a concern about how JOWELLE processes your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator
Website: inforegulator.org.za
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200

The Information Regulator is the independent authority responsible for monitoring and enforcing compliance with POPIA.

Last updated: 2026/09/16